NHS trust apologises for offensive Google account responses

Summarised from 2 outlets · Updated 20 Oct, 12:02 · Archive

Leeds Community Healthcare NHS Trust apologised after dozens of offensive and anti-vaccine responses were posted from Meanwood Health Centre's Google account over five years.

Leeds Community Healthcare NHS Trust has apologised for dozens of offensive responses posted beneath patient reviews on Meanwood Health Centre's Google account over five years. The trust said the responses were unauthorised and has now regained control of the account.

The comments included personal insults, conspiracy theories and anti-vaccine claims. One response to a patient complaining about long waits for blood test results stated: 'Exquisite suffering is our aim.' Another told a parent who criticised treatment of their autistic son: 'Wait till you get covid because you're vaxxed and give to an unsuspecting relative.' Several responses promoted anti-vaccine conspiracy theories, one referring to 'adverse reactions to the killer jabs' and another claiming staff aimed to 'put the microchip in all of our clients so they can be checked and processed by Bill Gates.'

Other comments included allegations that staff were paid to administer vaccines. A response to a review written in broken English stated: 'By your written English we surmise that you're not actually entitled NHS services. Please refer yourself to immigration authorities immediately and stop clogging up our superb medical services.' Patients were also described using insults such as 'a parasite', 'a self centred little numpty' and 'a pathetic old git'.

How it is being reported

• ‘Pathetic old git’: NHS trust sorry for offensive replies from health centre accountAn NHS trust has apologised after dozens of bizarre, offensive and anti-vaccine responses were posted from a health centre's Google account over a five-year period.Wharfedale Observer · 20 Oct, 11:42
• ‘Pathetic old git’: NHS trust sorry for offensive replies from health centre accountAn NHS trust has apologised after dozens of bizarre, offensive and anti-vaccine responses were posted from a health centre's Google account over a five-year period.Telegraph & Argus · 20 Oct, 01:00

In this story: Leeds Community Healthcare NHS Trust · Meanwood Health Centre · Bill Gates

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