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Royal Mail fails to deliver for Bexleyheath and Crayford residents

Summarised from 2 outlets · Updated 20 Oct, 13:32 · Archive

Residents in Bexleyheath and Crayford report widespread Royal Mail delays affecting hospital appointments and postal votes.

Residents across the Bexleyheath and Crayford constituency report widespread Royal Mail delays, with consequences including missed hospital appointments and late postal votes in council elections earlier this year. The MP for the area has raised concerns after being contacted by many residents frustrated with the service.

Complaints are particularly high from the DA6, DA7 and DA16 postcodes, all served by the Bexleyheath delivery office. Residents report going days without receiving any post, then suddenly receiving a backlog so large it barely fits through the letterbox. Others have had to travel to the Bexleyheath delivery office to collect mail that failed to arrive.

Reports suggest parcels are being prioritised over letters and that staffing shortages are making matters worse. The MP has heard from people whose birthday cards arrived late and whose important documents, including driving licences, Blue Badges and Oyster cards, have been delayed or failed to arrive entirely. The MP has urged Ofcom and ministers to act urgently on the issue.

Royal Mail fails to deliver for Bexleyheath and Crayford residents
Image: This Is Local London

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In this story: Bexleyheath and Crayford · Royal Mail · Ofcom · Bexleyheath delivery office

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