Tesco rolls out AI customer assistant following trial

Summarised from 2 outlets · Updated 8 Oct, 11:08 · Archive

Tesco has deployed an AI customer assistant after testing it, offering personalised recipe ideas through two-way dialogue.

Tesco has deployed an AI customer assistant after completing a trial. The supermarket describes the tool as offering a 'natural, two-way dialogue to offer inspiration in the form of personalised recipe ideas'.

The rollout follows successful testing of the technology. The assistant is designed to provide customers with personalised suggestions, though Tesco has not disclosed further details about its capabilities or where customers will access it.

Tesco rolls out AI customer assistant following trial — Image: Evening Standard

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How it is being reported

Tesco rolls out AI customer assistant following trialThe supermarket said the assistant offered a ‘natural, two-way dialogue to offer inspiration in the form of personalised recipe ideas’.Evening Standard · 8 Oct, 10:37
Tesco rolls out AI customer assistant following trialThe supermarket said the assistant offered a ‘natural, two-way dialogue to offer inspiration in the form of personalised recipe ideas’.Independent Tech · 8 Oct, 10:37

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