TransPennine Express changes how passengers claim delay compensation

Summarised from Lancashire Telegraph's report · Updated 18 Oct, 13:50 · Archive

TransPennine Express is changing how passengers submit Delay Repay compensation claims from 18 October.

TransPennine Express is changing its system for handling Delay Repay compensation claims from 18 October. All new claims and refund requests must now be submitted through the TransPennine Express Delay Repay portal. The operator is introducing Payit, a payment scheme that transfers compensation directly into customers' bank accounts via a secure payment link. Claims submitted before 18 October that remain under review will continue to be processed through the existing portal.

Passengers can claim Delay Repay compensation if they arrive 15 minutes or more late. Claims must be made within 28 days of the journey and passengers should keep their train tickets. Automated Delay Repay is available for those who buy Advance tickets through the TransPennine Express website or app. Passengers who do not travel because of disruption can claim a full refund instead of compensation. The operator says the changes are intended to improve how claims are managed and paid.

Read the report

• TransPennine Express announces changes to delay repay claims for passengersA train operator has announced changes to how passengers can claim compensation for delays to servicesLancashire Telegraph · 18 Oct, 12:06

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