Tui passengers angry after river cruises replaced with coach trips

Summarised from 2 outlets · Updated 8 Oct, 12:08 · Archive

Tui passengers paid thousands for Danube river cruises that were replaced with coach journeys due to low water levels.

Passengers who paid thousands of pounds for river cruises on the Danube say their holidays were transformed into coach trips when low water levels prevented Tui's ship Isla from following its planned itinerary. Customers argue they should receive partial refunds, contending that what they experienced bore little resemblance to the river cruise they had booked.

Tui apologised for the disruption but said the affected trips were operated according to amended itineraries and that its standard booking conditions were adhered to. The company blamed low water levels for the changes to the schedule.

How it is being reported

• Tui passengers left fuming after paying thousands for river cruise that turned into coach tripsPassengers who paid thousands of pounds for river cruises on the Danube are left fuming after their holidays were transformed to coach journeys when low water levels prevented their ship from following its planned itinerary. Customers who travelled on Tui's Isla argue they should receive partial refunds, arguing that what they experienced bore little resemblance to the river cruise they had booked. Tui apologised for the disruption, but said the affected trips were operated according to amended itineraries, and that its standard booking conditions were adhered to. The company instead blamed…GB News · 8 Oct, 11:31
• We spent thousands on a Tui river cruise but ended up on coach tripsPassengers have described their anger after their itineraries changed to involve hours spent on coach trips instead.BBC Business · 8 Oct, 00:05

In this story: Tui · Danube · Isla

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