Sainsbury's Stanway store cancels 700 deliveries after power cut

Summarised from 3 outlets · Updated 25 Oct, 14:57 · Archive

Sainsbury's in Stanway, Colchester cancelled approximately 700 home deliveries following a power outage early this morning.

A power cut at Sainsbury's in Stanway, Colchester caused the supermarket to cancel approximately 700 home deliveries. The outage began around 7.30am and forced the store to suspend its online delivery service for the day.

One customer affected by the cancellation described the sequence of events. They had a delivery booked for a 9–10am slot but received a text message at 9.24am informing them the delivery had been cancelled due to 'unforeseen circumstances'. When they contacted the store, they were told about the power cut and that 700 deliveries were being cancelled.

The customer said communication about the disruption could have been better, particularly since the power cut occurred overnight. Sainsbury's offered the affected customer a £15 compensation voucher as an apology for the inconvenience.

A Sainsbury's spokesperson confirmed the incident, stating that the Stanway store was 'open and trading as normal following a power outage earlier this morning'. They added that the store was contacting affected customers directly and apologised for any inconvenience caused.

The store's online delivery service was expected to resume normal operations following the restoration of power.

Sainsbury's Stanway store cancels 700 deliveries after power cut — Image: Brentwood Guardian

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How it is being reported

HUNDREDS of shoppers home deliveries cancelled amid 'power cut'Sainsbury's in Stanway, Colchester has today cancelled 700 home deliveries according to one customer, after a power cut.Brentwood Guardian · 25 Oct, 14:10
HUNDREDS of shoppers home deliveries cancelled amid 'power cut'Sainsbury's in Stanway, Colchester has today cancelled 700 home deliveries according to one customer, after a power cut.Colchester Gazette · 25 Oct, 14:10
HUNDREDS of shoppers home deliveries cancelled amid 'power cut'Sainsbury's in Stanway, Colchester has today cancelled 700 home deliveries according to one customer, after a power cut.Echo (Basildon) · 25 Oct, 14:10

In this story: Sainsbury's · Stanway · Colchester

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