Investigation after 88-year-old denied theatre foyer entry

Summarised from Hull Daily Mail's report · Updated 28 Oct, 07:02 · Archive

An 88-year-old woman was allegedly denied entry to Hull New Theatre's foyer because she could not present her ticket.

An investigation is underway after an 88-year-old woman was allegedly denied entry to the foyer of Hull New Theatre on the evening of 21 October because she could not show her ticket. Her daughter, Sally Wood, had dropped her mother at the theatre to see Cats as a birthday treat before finding parking on the narrow road outside.

Sally says that when she returned 25 minutes later, she found her mother sitting outside in the cold, leaning against her walking frame. Sally said she was concerned about blocking traffic and did not think about the ticket requirement when she went to find parking, expecting her mother to wait inside the theatre.

Hull City Council, which represents Hull Theatres, confirmed it has received a complaint regarding the incident. It said it would not be appropriate to comment at the investigation stage but added that it is committed to providing a safe and welcoming environment and will consider whether any improvements to procedures are needed.

Read the report

• Investigation after 88-year-old 'left sitting in the cold' outside Hull New TheatreShe was allegedly denied entry to the foyer as she didn’t have a ticket while her daughter found parkingHull Daily Mail · 28 Oct, 05:00

In this story: Sally Wood · Hull New Theatre · Hull City Council · Hull · Withernsea

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