BT, EE, TalkTalk and Vodafone top UK complaints ranking
Summarised from 2 outlets · 3 reports · Updated 26 Oct, 16:43 · Archive
BT, EE, TalkTalk and Vodafone each received seven broadband complaints per 100,000 customers in the April to June quarter.
BT, EE, TalkTalk and Vodafone topped Ofcom's complaints rankings for broadband providers in the quarter covering April to June. Each recorded seven complaints per 100,000 customers. BT's figure remained flat from the previous quarter, EE saw an increase, while TalkTalk and Vodafone both reported reductions. Virgin Media received the fewest broadband complaints at four per 100,000 customers, followed by Plusnet and Sky with five each.
Overall complaints across all services dropped from the previous quarter, driven by fewer pay-TV complaints. However, complaints about broadband, landline and mobile services remained roughly the same. The main reasons for complaints across these services were faults, service quality and difficulties getting services connected.
Plusnet was the most complained-about landline provider, with a rise from the previous quarter, much of it related to how the company handled complaints. For mobile services, O2 and Sky Mobile generated the most complaints. In pay-TV, EE and Virgin Media received the most complaints.
How it is being reported
- Ofcom reveals league table of the worst broadband providersThe results for the quarter are in, and some providers have done better than others in terms of complaint figures.TechRadar · 26 Oct, 16:29
- Ofcom reveals which UK broadband providers attracted the most complaintsThe communications and media watchdog said its latest data showed that total complaints numbers were lower.Evening Standard · 26 Oct, 15:25
- Ofcom reveals which UK broadband providers attracted the most complaintsThe communications and media watchdog said its latest data showed that total complaints numbers were lower.Evening Standard · 26 Oct, 13:11
In this story: Ofcom · BT · EE · TalkTalk · Vodafone · Virgin Media · Plusnet · Sky
This summary was written by AI from the headlines and standfirsts above, and states as fact only what at least two outlets report. How we use AI · Report a problem
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