Teesside travel agent named best in UK

Summarised from 2 outlets · Updated 14 Oct, 15:02 · Archive

Libby Gray of Hays Travel Teesside Park has been named UK and Ireland Agent of the Year at the Travel Industry Awards.

Libby Gray, who leads the team at Hays Travel in Teesside Park, has won both UK and Ireland Agent of the Year and Manager of the Year at the Travel Industry Awards in London. Gray said the wins came as a surprise. She told customers who called to congratulate her: "It still hasn't sunk in as it came as a huge surprise when I saw my name come up on the board."

Gray has worked in the travel industry for 24 years and joined Hays Travel when the company acquired the licence to operate the Thomas Cook estate in 2019. She said experiences including a Danube river-cruise trip and a visit to the Taj Mahal had shaped her view of what customers now want. "I think a lot of customers are looking for these types of bucket list trips now," she said. "Japan, Canada, Thailand – as well as cruising – are all popular. There is a lot of appetite for touring, as I think people want memorable experiences."

Gray said the Teesside Park location was welcoming and that the team had considerable experience. "Our team has a wealth of knowledge, with 275 years of experience between us, and we were also named Top Travel Agency in the North East at the TTG Top 50 awards this year," she said.

How it is being reported

• Teesside travel agent Libby 'over the moon' after being named best in whole of the UKLibby Gray scooped an incredible two top accolades at the recent Travel Industry Awards (TIAs) in LondonTeessideLive · 14 Oct, 14:38
• Teesside travel agent named best in UK says bucket list trips are boomingLibby Gray of Hays Travel Teesside Park has been named the UK's top travel agent at the Travel Industry Awards.The Northern Echo · 14 Oct, 11:16

In this story: Libby Gray · Hays Travel · Travel Industry Awards · Thomas Cook · Teesside Park

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