Greg Norman criticises Qantas after three-hour flight delay

Summarised from 2 outlets · Updated 11 Oct, 03:54 · Archive

Golfer Greg Norman criticised Qantas after his Sydney to Dallas flight was delayed by about three hours. Norman, known as the "Great White Shark", said he had always tried to support the national airline but was reconsidering after the departure delay and then having to wait a further hour to collect baggage in Dallas.

In an Instagram post, Norman said Qantas's reputation for poor service had him looking elsewhere. He compared the airline unfavourably with Emirates, citing reliability, Wi-Fi and comfort as reasons to consider the rival carrier. Norman said Qantas had once been among the world's top three airlines for the travel experience but accused it of putting profit ahead of customer service and lacking Wi-Fi.

He praised Qantas ground staff and called on the airline's administration to "bring back the pride in 'The Spirit of Australia'". Qantas said the flight had been delayed while engineers fixed a fuelling issue. The flight arrived 2 hours and 35 minutes later than scheduled.

How it is being reported

• ‘Insane, dated’: Gold legend Greg Norman tees off on Qantas after major delays on Dallas-bound flightAustralian golfing legend Greg Norman has blasted the Flying Kangaroo’s “dated” service after major delays rocked his Dallas-bound flight from Sydney.The West Australian · 11 Oct, 03:32
• ‘Insane, dated’: Gold legend Greg Norman tees off on Qantas after major delays on Dallas-bound flightAustralian golfing legend Greg Norman has blasted the Flying Kangaroo’s “dated” service after major delays rocked his Dallas-bound flight from Sydney.Perth Now · 11 Oct, 03:32

In this story: Greg Norman · Qantas · Emirates · Sydney · Dallas

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